Returns & Refunds

Returns & Refunds
At dresseswind.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and refunds policy to ensure your shopping experience remains positive.

Return Policy
Eligibility for Returns:

Items must be returned within 30 days of the delivery date.
Items must be in their original condition, unworn, unwashed, and with all tags attached.
Sale items and items marked as "Final Sale" cannot be returned or exchanged.
Non-Returnable Items:

Gift cards
Underwear and swimwear (for hygiene reasons)
Customized or personalized items
How to Return
Initiate a Return:

Contact our customer service team at [email protected] with your order number and the reason for the return.
Receive Return Authorization:

Once your return request is approved, you will receive a return authorization email with detailed instructions on how to send your item(s) back to us.
Package Your Return:

Securely package the item(s) you are returning. Include your order number and the return authorization email in the package.
Ship the Return:

Ship the package using a trackable shipping method to the address provided in the return authorization email. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refunds
Processing Your Refund:

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds:

If you haven’t received a refund within the stated time frame, please check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] and follow the instructions provided.
Return Shipping
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.